Duo Sort Support

Last updated: 19 October 2026

Need help, found a bug, or have an idea? Write to us at [email protected]. We usually answer within two working days. In the game you can also use Report a bug in Settings.

Common questions

I bought something but didn't get it.
Open the Shop and tap Restore Purchases. If it is still missing, email us with the date of the purchase and your store receipt.

How do I remove ads?
Buy Remove Ads or the Starter Bundle in the Shop. Ads you choose to watch for rewards stay available.

How do I change my ad privacy choices?
Open Settings in the game and tap Privacy choices (shown where the law requires it). Gameplay statistics have their own switch in Settings: Share gameplay statistics.

Is my progress saved?
With a free account, yes: your levels, coins, café and purchases are saved in the cloud, so you can sign in on another phone and carry on. As a guest, your progress is saved only on that phone, and deleting the game deletes it. To create an account, open Settings and tap Save progress.

I changed phones. How do I get my game back?
Install Duo Sort, open Settings, tap Save progress and sign in with the same email, Apple, Google or LuviDuo account. Remove Ads comes back with Restore Purchases on the same store account. Coins and other consumable purchases come back only with an account.

Delete your account

In the game: open Settings > Account > Delete account, then tap Delete when the game asks Delete account? Your account is deleted at once.

By email: write to [email protected] from your account's email address, with the subject "Delete my Duo Sort account". We delete it within 30 days.

Deleted: your account and sign-in details, player name, birth year, saved game, friends and friend requests, invites, tandem teams, notification devices and your LuviDuo link.

Kept: purchase records, without your account ID, as long as accounting and tax law requires (up to 10 years); invite statistics without your account ID, until they are deleted after 120 days; event summaries linked only to a random player ID, for 90 days after the event; RevenueCat's and the stores' own purchase records; crash reports (90 days) and gameplay statistics (2 years, only if you allowed them), linked to a random player ID. We delete the RevenueCat record, crash reports and gameplay statistics on request by email.

All the details are on Delete your Duo Sort account.